Specialty pharmacies need processes, systems and tools to quickly determine medication delivery status, reassure confidence, and alleviate patient anxiety.

Specialty pharmacies don’t control the delivery process when patient medications leave shipping docks. Technically, it becomes the responsibility of carriers such as USPS, FedEx, or UPS—each with their online tracking and notification methodologies and systems. But patients don’t order critical medications from the carriers; they conduct business with specialty pharmacies.

For this reason, when patients fear that their valued item will arrive late, be stolen from the doorstep, or get lost among the millions of packages delivered each day, many will reach out to their specialty pharmacies for delivery updates, not the carriers. Specialty pharmacies need to be prepared to answer. Read More >>