Your pharmacy patients aren’t interested in long phone wait times — they want to communicate with you quickly and confidentially. Your pharmacy staff members shouldn’t spend time returning calls and leaving voice messages — they should be interacting with patients when they need it most.
Text messaging is fast becoming the preferred form of communication for busy customers. Integra’s secure messaging options for pharmacy include secure texting, which is the perfect way to answer simple questions quickly without the need for a staff member to answer a ringing phone. Secure emailing allows you to send documents and medical information to vendors and patients with an added layer of security that ensures HIPAA compliance. These features are available to Integra’s DocuTrack customers, and will help you keep pace with the growing adoption of electronic health information exchange.
About Integra
In 1997, the initial creators at Integra who had backgrounds in closed-door pharmacy and acute and long-term care solutions, drew on their collective experiences to develop a product that eliminated the need for paper records in the pharmacy. Then, our industry-leading company expanded by developing an entire suite of solutions to meet and advance the operational and financial goals of our clients.
