VOICE-TECH OFFERS A MODULAR APPROACH TO BRING YOU JUST WHAT YOU NEED

Voice-Tech, an industry leader and innovator in providing Essential Communication Solutions for pharmacies is announcing a new, more flexible offering of its products. This modular approach gives pharmacies a broader choice of inbound and outbound patient communication options. For over twelve years, Voice-Tech has been committed to the pharmacy market place and continues to offer new solutions that give patients a multitude of convenient methods by which to order their prescription refills, including automated Telephone Refills/IVR, Internet on-line and kiosks, all of which can be purchased as separate modules or in combination. And by adding Voice-Tech’s compliance call module to drive up medication compliance and drive further business, pharmacies across the country continue to rely on Voice-Tech to keep their business thriving.

The cornerstone of Voice-Tech’s communication solutions has been Telephone Refills/IVR (interactive voice response). The telephone refill function lets callers submit prescription refill orders that ultimately post directly to the work queue of the pharmacy system, without the direct involvement of the staff, and allows your pharmacy to be open for business 24/7. This module can be configured in several ways: a refill hotline only, answer only after 3 or 4 rings, or as most commonly installed, answer all the pharmacy lines to give maximum benefit and typically provides a Return On Investment of six months or less!

Day or night, the Doctor Fax Authorization module automatically works every time a patient enters a refill that requires authorization, no matter which Voice-Tech solution was used to input the request.

Rx-Pickup gives the pharmacy greater control of the prescriptions in their will-call bins. Rx-Pickup activates automated outbound reminder calls to patients to inform them that their prescription refill order has been filled and is ready for pickup.

Internet Refill Solution allows a patient to request prescription refills via the pharmacy’s web site. Through direct communication with the pharmacy system software, the application confirms and notifies the patient whether or not refills are available and schedules a pickup time. The request is then posted to the pharmacy system work queue.

Quick-Link™ is a fast and easy way for every member of your staff, whether technician or cashier, to enter a refill request.

Refill Assistant™ is a self-service touch-screen that can be placed on the counter or as a kiosk that gives patients the ability to place refill requests from any location that is connected to the pharmacy network-taking only seconds to place the order, without involving the pharmacy staff. With Refill Assistant, patients can avoid the need to stand in long waiting lines.

Auto Attendant/Voice Mail Feature – gives callers a menu of choices and allows for transfers within a pharmacy as well as the ability to leave voice mail messages by doctors or patients.

Custom Order Module - for expanded shipping choices and/or confirming credit card information.

Outbound Call Module - This software allows for multiple new outbound call applications. First of these is compliance calls which allows for proactive reminder calls when a prescription is due to be refilled.

Long Term Care Module – Allows for streamline orders in low to medium volume long term care facilities.

RxKey® IRP by KeyCentrix™

Transforming Pharmacy Management

RxKey IRP (Independent Retail Pharmacy) Pharmacy Management Software is a diverse system with a wide scope of functionality focused on improving efficiency, enhancing safety and increasing profitability. Customizable workflow, consistent screen layouts and simple navigation allow for ease of implementation. The strategic business resources found in RxKey IRP include dispensing verification, accounts receivable intelligence, reimbursement monitoring and advanced query tools. This innovative solution also has built in LTC and specialty care capabilities. KeyCentrix software is designed to empower clients with business intelligence tools and central or remote processing abilities to advance patient care outcomes.

QS/1 provides software products, services and support to a variety of healthcare providers including community pharmacies, chain pharmacies, long-term care facilities, institutions, home medical equipment providers and point-of-sale operations.

NRx for Retail/Community Pharmacy
Process new prescriptions and fill refills quick and easy. Integrated services and systems enhance workflow and patient safety in independent pharmacies while providing comprehensive management tools necessary for better profitability.

Multi-Site Management (MSM) & NRx for Chain Pharmacy
Provides multi-site chain store management system making day-to-day pharmacy operations easier and more efficient with centralized data control allowing record sharing across the network and between stores.

PrimeCare for Institutional Pharmacy & Long Term Care Facilities (LTC)
Specifically meets the everyday challenges of institutional and LTC pharmacies with the ability to customize software solutions to fit unique organization needs.

SystemOne for HME Business
Manage any HME business operation, large or small. Manage inventory and electronically bill the DMERC, State Medicaids and other third party payers.

Point-of-Sale
Boost pharmacy profitability with improved inventory management features and electronic price updates.

Interactive Voice Response (IVR)
Manage telephone refills and physician communications while offering 24/7 access.

Interfaces
Enhance operational efficiency with interfaces to many time and money-saving technologies made available for integration with QS/1 software.

QDM Automated Pill Dispensing System
Enhance pharmacy productivity and efficiency while improving patient safety through automated pill dispensing.

If your business is searching for ways to interact with customers more effectively, Ateb, Inc. has the answer. We develop and integrate scalable IT solutions. We're also the #1 provider for Interactive Voice Response (IVR) solutions for pharmacies and provide applications that comply with HIPAA privacy regulations.

Chain Pharmacy and Retail

While prescription orders are increasing, pharmacies face a number of challenges. There is a shortage of pharmacists, shrinking profit margins, and HIPAA compliance regulations that put an additional strain on operational requirements. To meet demand and balance operational challenges, pharmacies need affordable and efficient solutions that streamline workflow, meet HIPAA regulations, and allow pharmacists to spend more time counseling patients.

Ateb Solutions Can Help

We offer technology solutions that are affordable and effective to meet today's operational challenges. Our pharmacy and HIPAA experts develop technology solutions that address and automate pharmacy operations and HIPAA requirements necessary in the pharmacy.

Ateb's suite of chain pharmacy solutions automates telephone calls to the pharmacy, stores patient signatures electronically, and streamlines the prescription ordering and fulfillment process, helping you meet industry demand.

Ateb also offers retail solutions that streamline and automate the operations of retail transactions. These solutions include specialized IVR systems that automate calls to various retail departments, and order fulfillment solutions that manage and automate retail orders and film processing.

OPUS-ISM has been a premier provider of pharmacy management systems to independent, chain, outpatient, specialty, and institutional (hospital & HMO) pharmacies for over 30 years, and currently services more than 1200 clients nationwide.

Our longevity and prominence in the industry is a direct result of the unsurpassed quality of our products and our commitment to exceptional customer service.

The highly modular architecture of our pharmacy systems means that we can easily create a setup that is ideally suited to every customer’s specific needs. Years of continuous refinement and enhancement have resulted in a pharmacy management system with unparalleled functionality and reliability.

• Systems for Independent Retailers, Clinics, Institutional Outpatient, and 340B pharmacies
• Multi-site, central host systems for Chains, HMOs, and Managed Care Pharmacy providers
• Systems for Nursing Homes, Hospitals, and Long Term Care facilities
• Customized systems for Correctional Institutions and Managed Care providers
• Interactive Voice Response (IVR) systems with outbound refill and pickup reminders
• Web Refills online prescription management
• IIAS-certified, FSA compliant Point of Sale system
• Electronic Signature Capture for HIPAA, Rx pick-up, delivery and credit card signatures
• WorkFlow, prescription scanning, and pill imaging modules
• E-prescribing module for refill authorizations and new prescriptions
• Off-site Backup Disaster Recovery
• Integration with automated dispensing systems
• Exclusive Profit Maximizer third party reimbursement optimization
• Extensive array of free value add programs

TeleManager Technologies, Inc. is the industry’s only IVR Company with several completely different IVR products making it possible for independent, chain or health system pharmacies to select the IVR system that best meet their practice and budgetary needs. And, our more than 10 years experience in working with all types of pharmacies has taught us how to make the installation and training easy for all involved.

Our list of products includes:

TeleManager™ Hosted IVR Service is a patented outsourced (ASP Model) IVR service that enables a pharmacy to offer their patients with a toll free automated refill “hot line” they can call anytime. The service also accepts all phone calls placed to the normal pharmacy phone number but that are not answered for any reason; such as all lines are busy or it is after hours. All patient information is captured at the TeleManager telecommunications operations center and faxed or emailed to the pharmacy in an orderly manner for processing. This unique service is the most affordable way to provide IVR.

TeleManager™ On-Demand IVR System builds on the same patented outsourced (ASP Model) functionality as the hosted service (above) but adds the functionality of interfacing with your pharmacy management system so that refill request are seamlessly routed over a secure internet connection directly into your pharmacy system’s refill queue. Installation does not require the purchase or installation of any hardware or cabling making the On-Demand System the easiest and most affordable ways to bring the benefits of fully integrated IVR to your pharmacy.

Refill TeleManager™ In-Store IVR System is the most versatile, cost-effective and easy-to-use traditional in-store IVR system in the industry. Currently used in literally thousands of pharmacies in all practice settings this full featured in-store system interfaces with you phone and pharmacy management system to allow you to simplify pharmacy operations and provide even more personalized customer service.

TeleManager Refill NetManager™ is an interactive on-line prescription service that enables your patients to request refills over the internet at any time that is convenient for them. NetManager can be interfaced with your pharmacy management system so that refills are validated and posted into your pharmacy management system’s refill queue in real time.

OverflowManager™ is TeleManager’s patented IVR service that provides over capacity relief when all phone line are in use. This truly unique service means your patients and prescribers will never have to listen to a busy signal and could eliminate the need for pharmacies to add expensive additional phone lines. All prescription orders are captured in TeleManager’s telecommunications operations center and sent t directly into your pharmacy management system.

TeleManagerCentral™ IVR System is an advanced Voice over IP capable solution that allows chain and multiple-location pharmacies to benefit from their economies of scale. This system resides at a central site and interfaces with all your telecommunications, pharmacy management system, workflow or central fill software to provide genuine benefits for patients, employees and prescribers.

Total Pharmacy Integration... One Vendor!

Over 20 Years of Supporting Community Pharmacy

Since 1989, SRS Pharmacy Systems has focused on building pharmacy management software that helps community pharmacies operate more efficiently and accurately, keeping processes consistent, inventories low and profitability high.

Total Pharmacy Integration

The key to maximizing profitability is total integration from top to bottom. All SRS modules are directly integrated with our core pharmacy management software, PKonRx. Modules include:

PKon Rx

• Linux-based for fast execution and unparalleled reliability
• Surescripts® certified for e-prescriptions
• Automated DUR, AWP, DEA and software updates
• Integrated DEA & Surescripts® physician databases
• 340B support
• FREE data conversion

POS

• Direct integration with PKonRx, eSignature and A/R
• SIGIS certified for FSA/HRA card processing
• Integrated Internet credit/debit card processing
• Salesperson tracking

eSignature
Collect all of these signature types from ONE PAD:

• HIPAA NOPP
• Prescription pickup (OBRA 90)
• Non-safety cap authorization
• Pseudoephedrine/narcotic logging
• Credit/debit card

IVR

• Decrease phone traffic by up to 50%
• Allow customers to order/check refill status 24/7
• Easy pass-through to pharmacy staff

Rx Scanning & Verification

• Scan original Rx into PKonRx from any workstation
• On-screen viewing of Rx image
• Extremely small footprint & portable

One System, One Vendor, One Call!

Because SRS develops, supports and services all system modules, SRS eliminates the complexities and costs of dealing with multiple technology providers - giving you a SINGLE SOURCE FOR YOUR PHARMACY SUPPORT and service needs. Allowing you to focus on what you do best - taking care of your customers is SRS' goal!