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Why Some Infusion Providers Are Thriving Despite Complex Payer Requirements

Why Some Infusion Providers Are Thriving Despite Complex Payer Requirements

Every infusion provider is facing more complex payer requirements. So why are some still improving their financial performance?

There isn’t an infusion provider today that would describe reimbursement as getting easier.

In fact, according to the 2025 State of Claims Report by Experian Health, claim denials have risen from 30% in 2022 to 38% in 2024, even climbing over 11% in 2025. Prior authorization requirements continue to expand. Coverage policies evolve. Site-of-care restrictions become more common. Documentation expectations grow more detailed, and high-cost therapies receive greater scrutiny than ever before. Read more

ACU-Serve

ACU-Serve News & Announcements

For more than 30 years, ACU-Serve has helped healthcare providers improve revenue cycle performance through a consultative, results-driven approach to revenue cycle management. As a trusted partner to infusion providers across the country, we combine deep industry expertise with tech-enabled solutions to help organizations maximize cash flow, protect margins, and navigate increasingly complex reimbursement environments.

Our team of more than 500 U.S.-based employees, supported by 1,000 global team members, processes over $2 billion annually through our proprietary analytics and workflow platform, ACU-Insight. This combination of technology and expert-led execution provides clients with the visibility, accountability, and operational support needed to drive measurable financial outcomes.

ACU-Serve supports the entire revenue cycle, including intake and benefits verification, prior authorization, billing and collections, cash posting, auditing, and compliance services. By identifying issues early, reducing denials, improving payer communication, and streamlining workflows, we help infusion providers collect revenue faster while maintaining compliance and operational efficiency.

ACU-Serve becomes a strategic extension of your team, delivering the expertise, technology, and partnership required to strengthen operations, improve financial performance, and achieve long-term growth.

RXinsider Staff

Posted by: RXinsider Staff

RXinsider is a multimedia publishing and technology company offering print publications, digital platforms, events, and content creation services to the B2B pharmacy market.

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