Company Overview
CXT Software is the leading provider of enterprise courier and delivery management technology in North America, trusted for more than 25 years by the most demanding pharmaceutical couriers, specialty pharmacies, long-term care providers, and pharmacy networks.
Headquartered in Phoenix, Arizona, CXT powers millions of time-critical, temperature-sensitive, and chain-of-custody-regulated pharmacy deliveries every year. Our flagship platform is engineered for operations that cannot afford downtime, missed windows, or compliance gaps.
Built for the Complexity of Pharmaceutical Delivery
Pharmaceutical delivery is not parcel delivery. A prescription can be life-sustaining. A specialty medication can be worth thousands of dollars per dose. A chemotherapy shipment may be time-, temperature-, and light-sensitive. CXT was engineered for this reality. From independent pharmacy networks to national specialty couriers and hospital/health-system logistics teams, our customers run their entire pharmacy delivery operation on CXT.
Pharmacy-focused capabilities include:
- End-to-end chain of custody from pharmacy counter to patient door, with audit-ready reporting
- Patient verification at the point of delivery (ID scan, identity confirmation, signature capture, photo documentation, and geofencing verification)
- SOC 2 Type II/Type III certified and HIPAA-aligned data handling, role-based access, and secure customer and partner integrations
- Cold-chain and temperature documentation support
- Customizable workflows to support stringent pharmaceutical handling requirements
- Intelligent route optimization for scheduled pharmacy routes, on-demand STAT deliveries, and hybrid delivery models
- Real-time visibility for pharmacy operations, patients, prescribers, and facility customers
The Platform
CXT is a single, unified platform that combines dispatch, routing, driver mobility, customer portals, billing, and analytics. Unlike siloed solutions, CXT lets pharmacy couriers manage same-day, next-day, routed, and on-demand delivery from one pane of glass. Dispatchers see every order, every driver, every scan, and every SLA in real time.
Platform components include:
- Operations App — enterprise dispatching; auto-assignment; dynamic and static route planning and sequencing built for pharmacy routes; and exception management
- Driver App — iOS and Android driver app with signature, photo, barcode and Rx scan, cold-chain prompts, and offline resilience
- Client Portal — customer and pharmacy-side visibility, order entry, tracking, and reporting
- Analytics Dashboard — Real-time dashboards to track operational and financial KPIs
What Makes CXT Different
Pharmacy logistics leaders choose CXT for three reasons: reliability, configurability, and control. The platform is delivered as a full SaaS solution with enterprise-grade security and a robust integration layer — APIs, EDI, and HL7 — that connects directly to pharmacy management systems, TMS platforms, ERPs, and customer portals. For pharmaceutical couriers running high-volume, multi-route operations, CXT’s scale, performance, and configurability are unmatched in the industry.
Who We Serve
- Pharmaceutical and specialty pharmacy couriers
- Long-term care (LTC) pharmacy delivery providers
- Hospital and health system courier networks
- Retail pharmacy chains with in-house or contracted delivery
- Compounding and home infusion pharmacy logistics teams
- Third-party couriers specializing in medical and pharmaceutical lanes
Why Pharmacy Operators Choose CXT
Pharmacy operators choose CXT because we understand the stakes. Pharmaceutical delivery isn’t a parcel — it’s patient care. For more than two decades, CXT has been the backbone of the most demanding pharmacy and courier operations in North America, and our software has scaled with new regulations, auditing requirement, and customer/patient experience expectation. When pharmacies and couriers need a platform that can meet compliance mandates, protect revenue, and grow with them, they choose CXT.
