Success Highlights Challenges • Previous system not able to integrate with their prescription management system • Outdated customer loyalty program was time consuming and expensive Solution and Services • Epicor® Eagle® • Epicor Eagle Loyalty Benefits • Full integration with prescription management system • Thousands of dollars saved with Eagle Loyalty program • A system that will grow with the company; continuous upgrades available Thompson Pharmacy Company Facts • Location: Altoona, Pennsylvania • Industry: Pharmacy • Number of Stores: 4 • Employees: 120 • Web site: www.thompsonpharmacy.com Epicor Success Story “The Eagle system operates in real-time, transferring all the information we need automatically to our QS/1® pharmacy management system, rather than us manually uploading it. This is a huge improvement for our business!” Mindy Baker, IT and Store Manager | Thompson Pharmacy Thompson Pharmacy was founded in 1966 in Altoona, Pennsylvania. Over the years many products have been added to their database and the number of services has grown to meet the changing needs of their customers. Thompson Pharmacy also expanded into new locations, including a location that opened in 1999 stocked with even more conveniences such as “The Gift Gallery”, including an extensive selection of gifts. As one of the last independent pharmacies remaining in the area, the employees at Thompson Pharmacy pride themselves on serving their community inside and outside of the store. Bringing simple convenience and quality service is what Thompson Pharmacy is all about. As a result the company is able to provide what members of the community want— the best service and the best prices on quality products. Expanding pharmacy requires a robust business management system With the continued growth of their business, Thompson Pharmacy was looking to expand their point of sale functionalities and incorporate a system compatible with a multi-store format. It became apparent that their existing POS system would not be able to meet their changing needs, accommodate their expansion and manage the multi-store layout. After an in-depth assessment of vendors, the company selected Epicor Eagle business management solution. “We had some issues with our previous system not being able to successfully integrate with our prescription management system or manage the multi-store system that we required,” said Mindy Baker, IT and store manager for Thompson Pharmacy.
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