Fast, quiet, and built for the way pharmacies work, CountMate takes care of pill counting and vial filling while pharmacy teams take care of patients.
Company Background
McKesson Pharmacy Automation has long been a market leader in providing automation technology to retail and institutional pharmacies. With a reputation for providing unparalleled service — truly second to none — they lead the way in automating how patients receive medication, enabling faster and safer treatment.
How exactly do they deliver the best possible experience to pharmacies and their patients? It’s a precise mix of people, partners, and technology.
First and foremost are the people. People who understand what it’s like to count pills or have their eyes go blurry from filling seemingly endless blister cards. People who understand the ins and outs of pharmacy. Their collective goal is to make every process within a pharmacy’s operation safer, more accurate, and as efficient as possible.
Partners are the next ingredient in the mix: creative and enterprising engineering firms, best-in-class manufacturers, and premiere shipping and logistics companies.
Adding the two together results in leading-edge technology that automates the repetitive and manual tasks that most commonly lead to medication errors. CountMate is one such technology.
Product Overview
Game-Changing Vial Filling Technology
Pharmacies are busy places — we all know it! Space is tight, time is limited, and accuracy is non-negotiable. That’s why McKesson Pharmacy Automation’s CountMate delivers real value by helping pharmacies operate smarter, faster, and calmer without adding staff or sacrificing quality.
Combine decades of automation experience with firsthand knowledge of day-to-day pharmacy life, and you’ll get to know what works well for pharmacy teams and what leaves room for improvement. CountMate — a fully automated vial filling solution unlike any other — is built to fill those gaps.
Engineered for high-volume output, CountMate combines a compact footprint with ultra-quiet operation, making it ideal for pharmacies where space is limited and a calm, patient-friendly atmosphere is crucial.
A quieter pharmacy means fewer distractions and a pleasant environment for both employees and patients. CountMate helps maintain this peaceful setting even during peak hours, while delivering consistent, uninterrupted performance.
CountMate’s front-facing access allows it to sit neatly against a wall, preserving valuable floor space without compromising functionality. Available in two configurations, supporting 84 or 168 medication canisters, CountMate adapts to varying prescription volumes. Built for continuous production, it fills up to three vials per minute and keeps prescriptions moving, even while canisters are being refilled.
Driving CountMate’s precision and speed are its dual robotic arms, which work in tandem to fill, label, photograph, and sort prescriptions directly into 18 patient-specific lanes. This eliminates manual sorting, reduces delays, and increases confidence that every order is complete, accurate, and ready for pickup. It also means your pharmacy team stays organized, efficient, and focused on patient care.
Accuracy and safety are at the core of CountMate’s value. Each vial is photographed from the top and side for traceability, while barcodedriven verification ensures the right medication goes in the right canister in the first place. A biometric vein reader and optional locking canisters add even more peace of mind through additional layers of security.
What makes CountMate especially pharmacy-friendly is how easily it fits into existing operations. It supports various vial sizes and colors, includes pivoting sections for easy cleaning, and is powered by McKesson’s trusted automation hardware and software. CountMate is designed with workflow in mind by enhancing productivity, reducing downtime, and helping teams feel more in control.
CountMate is more than just a counting machine. It’s a dependable, around-the-clock coworker. It never calls in sick, never loses focus, and always delivers precise results. For pharmacies seeking a smarter, more efficient approach to vial filling, one that enables staff to devote more time to patient care, CountMate offers a reliable and forward-thinking solution.
Ordering Information
McKesson Pharmacy Automation supports retail pharmacies with advanced vial filling and multi-dose blister packaging technology designed to streamline workflows, enhance dispensing accuracy, and improve patient care. To explore your options, visit www.mckesson. ca/assistline or email automationsales@mckesson.com.
