A Will-Call system is a process and technology used in community/retail pharmacies to manage and organize prescriptions that are ready for pickup by patients. This system is designed to streamline the storage, retrieval, and organization of prescriptions, ensuring that patients can easily access their medications when they arrive at the pharmacy. Whether manual or automated, the Will-Call system is an integral part of managing prescription workflows in pharmacies.

A prescription pick-up kiosk is a self-service, automated system located in pharmacies that allows patients to retrieve their prescribed medications quickly and securely. These kiosks are often integrated with the pharmacy’s inventory and dispensing systems, providing an efficient way for patients to access their medications without needing to interact directly with pharmacy staff, thus reducing wait times and improving convenience. Prescription pick-up kiosks are becoming increasingly popular in pharmacies as part of efforts to streamline operations, enhance customer experience, and improve access to medications.