Why last-mile logistics should be your first conversation when scaling infusion pharmacy operations.

When you’re scaling an infusion pharmacy program, what’s the last thing you think about? If you’re like most pharmacy leaders we talk to, it’s last-mile logistics. That’s the problem.

The mix of medications moving through specialty pharmacy has shifted. More specialty drugs, more temperature-sensitive biologics, more time-critical infusion therapies. Cold-chain delivery and real-time visibility aren’t nice-to-haves anymore. They’re the margin of safety between a successful treatment and a wasted $12,000 biologic. Logistics has quietly become one of the largest line items in a pharmacy’s budget (behind drug costs and labor), and the delivery experience is one of the clearest signals patients use to judge whether they’ll stay. The last mile isn’t a back-office concern. It’s clinical, financial and reputational. But most pharmacies don’t treat it that way until something breaks. Read more >