Preventative maintenance and equipment service are ongoing topics of discussion in clinical settings. However, there is still a high-level of variance in how facilities prioritize and manage these activities.
We sat down with Wes Peik, Director of Global Technical Services, at Helmer Scientific to get a better understanding of what he and his team hear in the market.
Q: Wes, would you mind sharing a bit of information about yourself?
A: I’ve been part of the Helmer team since 2002. I’ve held multiple roles throughout the organization, but I’m currently the Director of Global Technical Services. Before joining Helmer, I was an electronics engineering technician, and I served as an aircraft guidance and control systems specialist in the U.S. Air Force.
Q: Focusing specifically on your experience at Helmer, what does your current role entail?
A: That’s a good question; it depends on the day. At a high level, I’m responsible for overseeing all aspects of the services strategies and growth goals. I lead a team of managers that plans, develops, and establishes policies and procedures for field services, technical customer support and depot maintenance.
This includes the folks who are in the field everyday servicing equipment. I also provide strategic guidance to ensure our technical service team is aligned with the overall goals of the business as well as the evolving needs of our customers.
