Success Highlights Challenges • Integrating Retail and Pharmacy systems • Managing four locations with diverse inventory • Easily monitoring business performance from anywhere • Making good on-the-spot purchasing decisions at buying markets Solution • Epicor Performance Manager • Epicor Mobile Manager Benefi ts • Point of Sale works seamlessly with Pharmacy • Smarter purchasing decisions at markets with instant sales history information • Business performance now viewed from smartphones anytime, anywhere • Schedule the most profitable store hours • React to stock outs quickly to avoid profit losses • Employee efficiency and job satisfaction increased Thompson Pharmacy Fine-Tunes Margins Through Smarter Buying and Pricing Decisions Company Facts • Location: Altoona, Pennsylvania • Industry: Pharmacy • Number of Stores: 4 • Web site: www.thompsonpharmacy.com Epicor Success Story “Having inventory, cost, and pricing information in the palm of my hands has been instrumental. I’m able to make smarter buying and pricing choices that fi ne-tune margins. Eagle gives me peace of mind, and that’s invaluable.” Mindy Baker, Store Manager | Thompson Pharmacy Thompson Pharmacy is a four-location business located in Altoona, Pennsylvania. While all four locations provide pharmacy services, two locations also offer a large retail selection including gift items, clothing, sports memorabilia and food, along with the unusual additions of a dry cleaning service and a post offi ce. With multiple locations, a large retail inventory, and 100 employees to manage, it can be diffi cult and complex to track inventory and keep a pulse on key performance indicators. Thompson Pharmacy relies on Epicor® Eagle® to better manage front-end inventory and monitor daily performance of the business. Serving retail and pharmacy needs Prior to choosing Epicor Eagle in 2011, Thompson Pharmacy had tried a couple computer systems that didn’t perform. “We wanted a system that integrated with our pharmacy system,” said Mindy Baker, store manager at Thompson Pharmacy. “We needed the confi dence that when we ran a prescription at the register, it would get refl ected in our pharmacy system, which is critical in the pharmacy world. Other systems we tried would crash in the middle of the day or our prescriptions would not scan. Once, we even lost all our inventory data.” “The Eagle system integrates with our pharmacy system, this is very rare in the pharmacy world. It’s versatile and makes us more effi cient. Our data is secure and we train new employees to use the system within hours. We have peace of mind.”
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