Success Story – Thompson Pharmacy “The Eagle system integrates with our pharmacy system, this is very rare in the pharmacy world. It’s versatile and us more effi cient.” ystem,this makes us versa an Mindy Baker, Store Manager Performance data drives profi table actions Thompson Pharmacy’s managers were searching for a better way to monitor business. After hearing great things about Epicor Performance Manager, Baker implemented the powerful business information tool. “We now see what’s going on in the business with just a glance at a few key charts. We quickly and easily see performance from year-toyear and use that information to increase sales.” The straightforward dashboards have contributed to improvements throughout the store, including accounts receivable. “We now easily track our best- and worst-paying customers using the Top 100 Customers chart,” said Baker. “If a customer wants to increase their limit, we check that list fi rst to see if an increase is profi table—it’s a fast decision. If they aren’t on the list, we won’t extend their limit. Before, we would have fl ipped through several screens—taking more time—to reach a decision. We also use the Top 100 Customers chart to give discounts to our best customers and encourage them to keep shopping in the store.” Thompson Pharmacy now streamlines scheduling with a quick analysis of store hours. “With just a click, I see which hours are the busiest and which are slow,” said Baker. “I have a better sense of how to profi tably schedule our employees. We serve our customers better because when we are busy, we have employees there to take care of them. When you take care of your customers, your business thrives.” Baker can go even further in her store hour analysis. “I recently researched the profi tability of staying open the last hour of each day. I was surprised to see that our last hour of the day has indeed been very profi table. Without that data, we may have reduced some profi table store hours.” Baker also uses the dashboards to get a quick glance into performance and can react to trends and issues as they arise, before they create a large impact. “I can see sales at a quick glance without running a report,” said Baker. “After Christmas, I noticed that our pet department was performing poorly. When I looked at the data more closely, I saw that we had sold out of a lot of items even though the shelves didn’t appear empty. I reordered those items right away, preventing larger losses in sales. The quick glances allow us to be very effi cient and act quickly. We have been able to save time, become more effi cient, and use the analytics to boost sales.” Baker uses the Market Basket feature to guide co-selling decisions. “I love Market Basket. I look up an item and see what other items normally sell with it. It’s amazing to see what drives customers and what products they are buying together. I try to market and display those items together to increase sales. It has helped us build better endcaps to serve our customers when they walk into the store, and our customers enjoy a better shopping experience. We can help them get what they want faster.” Performance Manager has made tracking inventory easier. “We transfer inventory between stores, but as you can imagine, we sometimes make mistakes,” said Baker. “Performance Manager makes it easier to track errors and correct them so that our inventory stays accurate. We serve our customers better that way, too. We can count on our data to accurately inform our customers of items on the shelves. It also helps us plan for the year ahead to ensure we are not over- or under-purchasing for upcoming seasons.” Going mobile: One quick glance to buy or pass it by Baker goes to buying markets throughout the year. The printed reports she typically brought with her did not always help. Baker needed faster access to inventory information for on-the-spot decisions and now has that with Epicor Mobile Manager. “I’d be at a market trying to research an item, and I wouldn’t have access to any of the information I needed—I wouldn’t know if it had sold well or if we still had any in stock,” said Baker. “With Mobile Manager, I immediately access data on how any item has performed in the store. For the most recent show, I took both my phone and the printed reports. I ended up using my phone to look up information because it was so much faster and more convenient. Without Mobile Manager, I would have purchased items that we really didn’t need. It has been very useful to have our inventory information so easily available.”
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