“We can scan prescriptions now, which saves time because the cashier doesn’t have to manually enter several different Rx numbers and dollar amounts. Our old system was trying to but it just wasn’t working for our business. Plus, on our Epicor system if a customer has multiple prescriptions ready to be picked up it will show all the prescriptions each individual customer has that are ready to be picked up. This is very advantageous because when the first prescription is scanned at the register it alerts the employee about the other prescriptions. This helps our customer to not only get the prescriptions they came to pick up, but to also get multiple prescriptions if they are ready but had been placed in different bags,” said Jones. “Epicor is clearly ahead of the pack! Our company really benefits from the vast functionality of the point of sale as well as the backroom functionality with inventory control and electronic record preservation. These key features really help us prosper as a business,” said Jones. “We also no longer have a need to keep a paper version of the pseudoephedrine (PSE) log for customers to sign. The system does it all for us. Therefore we don’t have to keep signed copies of credit card receipts or house charge slips anymore. This saves time and gives us confidence if we ever have to go back looking for a signature because of a prescription audit. I know we can find it. I remember in the past we’ve had to sort through prescription pickup logs for patient signatures. We don’t have to do that anymore—all of those records are stored within the system and are easily accessible should the need ever arise to view or print them in the future.” A loyalty program that stacks up to the big stores As part of the HealthMart network, Shrivers is able to offer the comfort and convenience of a local pharmacy, while providing a high-class loyalty program, competitive prices, and the quick, easy pharmaceutical access of a large chain. The company has 10,639 loyalty members registered in their program, of those 7,476 have made purchases in the last six months. “Considering we’re not a national chain with a national loyalty card program, I think our program stacks up pretty well compared to the +1.888.463.4700 eagle@epicor.com www.epicor.com/pharmacy Latin America and Caribbean Blvd. Antonio L. Rodriguez #1882 Int. 104 Plaza Central, Col. Santa Maria Monterrey, Nuevo Leon, CP 64650 Mexico Phone: +52.81.1551.7100 Fax: +52.81.1551.7117 Success Story – Shrivers Pharmacy bigger stores,” said Jones. “We try to localize our loyalty program as much as possible. Our drug wholesaler, McKesson, has even asked us about our loyalty application and inquired about details of the program.” “I want to take our loyalty program to a whole new level, and I think we’re going to be able to do that soon with the new features of Eagle to come,” said Jones. A recommendation goes a long way When asked about recommending Epicor to other similar companies, Jones said, “We will most definitely recommend Epicor to other pharmacy retailers! I know where we’ve come from with our past point of sale systems and I can see where we’re headed with Epicor. The future is bright. Epicor has made several of our dayto “Exceptional Epicor client service is also a huge value for us as a company. The design team listened to our ideas, put them into development and actually made our ideas better. Looking back, it’s hard to believe that we ever functioned without these Epicor features. Usually a point of sale (POS) vendor will ‘take into consideration’ any ideas a store may have to enhance software and/ or want to charge an arm and a leg to develop it. Epicor actually listened to our ideas and concerns and there was no charge for the development considering that the functions would benefit other RX30 users.” About Epicor Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com Australia and New Zealand Level 34 101 Miller Street North Sydney NSW 2060 Australia Phone: +61.2.9927.6200 Fax: +61.2.9927.6298 day tasks much easier.” Asia 238A Thomson Road #23-06 Novena Square Tower A Singapore 307684 Singapore Phone: +65.6333.8121 Fax: +65.6333.8131 Europe, Middle East and Africa No. 1 The Arena Downshire Way Bracknell, Berkshire RG12 1PU United Kingdom Phone: +44.1344.468468 Fax: +44.1344.468010 Worldwide Headquarters San Francisco Bay Area 4120 Dublin Boulevard, Suite 300 Dublin, CA 94568 USA Toll Free: +1.888.448.2636 Direct: +1.925.361.9900 Fax: +1.925.361.9999 Contact us for more information on Epicor Products and Services The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, April 2013. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Epicor, Business Inspired, the Epicor logo, and Eagle are registered trademarks or trademarks of Epicor Software Corporation in the United States, certain other countries and/or the EU. All other trademarks mentioned are the property of their respective owners. Copyright © 2013 Epicor Software Corporation. All rights reserved.
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