Success Highlights Challenges • Inability to scan prescriptions with old system • Accurately maintaining signed credit cards receipts a huge time commitment Solution • Epicor® Eagle® • Epicor Eagle Loyalty Benefits • Ability to scan prescriptions is an enormous timesaver • Electronic storage of signed patient receipts • Improved backroom inventory control • Efficient real-time report creation Shrivers Pharmacy Company Facts • Location: Ohio • Industry: Pharmacy • Number of Stores: 5 • Employees: 108 • Web site: www.shriverspharmacy.com Epicor Success Story “Epicor is clearly ahead of the pack! Our company really benefits from the vast functionality of the point of sale as well as the backroom functionality with inventory control and electronic record preservation. These key features really help us prosper as a business.” Sean Jones, Director of Retail | Shrivers Pharmacy In 1979, Jon (Randy) Shriver opened the first Shrivers Pharmacy in McConnelsville, Ohio. Since then, Shrivers Pharmacy has grown to five locations across the state. Under the leadership of the current owner, John Coler, the company remains an independently owned and locally operated pharmacy dedicated to the communities it serves. Shrivers Pharmacy provides easy access to pharmacists and quick answers to any customer prescription or over-the-counter medication questions. The company went live on Epicor Eagle in 2011 in order to improve customer service, reporting, and their loyalty program. “At that time we were with our previous point of sale provider, and we felt like we had an average or slightly above average system,” said Sean Jones, director of retail operations for Shrivers Pharmacy. “When we saw the Epicor Eagle demo we were able to see firsthand what we were missing out on. This coupled with what we felt was poor reporting capabilities lead to mediocre customer service and an outdated loyalty program from our previous solution provider, helped us make the decision to make a change much easier.” Making the daily tasks easier “Epicor makes my job and the jobs of our management staff easier for a variety of reasons,” said Jones. “The ability to export reports into an Excel spreadsheet is a huge help. We can make universal changes from one location and roll them out to all the other stores without having to visit each store individually.”
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