This Voice of the Customer story focuses on the qualitative advantages of the medDispense® product line and the high-touch service model provided by TouchPoint Medical, as detailed by Dawn Vincent, Director of Pharmacy Operations at Oceans Healthcare. Oceans Healthcare is a nationally recognized provider of behavioral healthcare headquartered in Plano, Texas, with a growing network of more than 20 sites using a centralized IT support model. Maintaining a high standard of care, and preventing medication diversion, requires high-performance medication dispensing systems that prioritize both clinical uptime and ease of use. Enter TouchPoint Medical, makers of the medDispense® series of medication dispensing cabinet solutions. TouchPoint Medical provides the staff training and highly responsive service team necessary to keep these operations running smoothly. The success of this partnership is rooted in a tailored service model that simplifies complex administrative and technical hurdles for the pharmacy team. 
 

As Vincent notes, the value is found in having a dedicated point of contact rather than navigating a “wild goose chase” for support. This direct access to experts ensures that whether the facility is managing routine maintenance or large-scale ownership transfers, the focus remains on the patient. According to Vincent, “It does make a difference when you have your ‘go-to.’ You know who is IT, you know who is sales, and you know who is your project manager. I know exactly who to call… it’s one thing that’s easy in my day.” Read More >