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In Lockstep with Community Pharmacists

A definition of an uncomfortable experience is when a pharmacist is on the phone waiting on approval while their customer lingers and stares. Understanding and solving these problems before they happen to customers drive the team at QS/1. Exceeding customers’ expectations in their moment of need is why the team at QS/1 designed NRx. 


QS/1 knows the staff hears first-hand what customers like and don’t like. QS/1 takes this feedback and advances its functionality to better serve customers and staff. The enhancements range from reducing the need for calls to producing user-defined reports informing performance. These functions can improve customer and Medicare Star ratings.


QS/1 gets ahead of the curve by developing an extensive array of interfaces, such as the Eyecon pill counter. The owner knows what pills were counted and who counted them, making it invaluable at inventory and inspection time. 


With NRx, community pharmacies receive a front-to-back pharmacy management system, enhancing workflow, process claims, manage inventory, and more.


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Posted by: Martha Jones

Marti Jones brings more than 20 years of integrated communications experience from world-renowned organizations. Marti’s career has grown from raising awareness and funds for the American Red Cross before and after 9/11 to leading strategy for brands such as Mayo Clinic, Duke Health, and M Health Fairview, which included communications for change management and COVID-19.
Marti's messaging portfolios are supported by her academic background and proven methodology, as she taught writing at the University of Minnesota and honed her craft at UnitedHealth, UCare, and RXinsider, Revel Health and Hill and Knowlton.

Marti received her master’s degree in public affairs and administration from George Washington University and Bachelor of Arts degrees in communications and psychology from Augustana University.

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