EnlivenHealth’s Personalized Communications solution is a data-driven patient engagement platform designed to help pharmacies automate communication, increase medication adherence, and improve overall health outcomes. Using advanced conversational technology, the solution delivers tailored, timely messages via patients’ preferred channels including SMS, email, phone calls, and chat that allows pharmacies to engage patients without requiring manual staff intervention. The platform supports 24/7 patient access through automated voice systems, enabling refill requests, prescription status checks, and other pharmacy services, all while preserving pharmacist time for clinical care.
By integrating directly with pharmacy management systems, Personalized Communications enables pharmacies to automate refill reminders, appointment scheduling, and medication adherence messaging. This helps reduce phone transfer rates, improve satisfaction scores, and increase retention by delivering a seamless and accessible experience for patients. The system’s flexibility also supports scalable clinical services, such as vaccination campaigns or wellness checks, positioning pharmacies to deliver high-value care with operational efficiency.
Key Benefits:
- Automates patient outreach for refills, adherence, and care services
- Reduces phone transfer rates by 15% or more, freeing up staff
- Supports omnichannel communication: SMS, email, IVR, and chat
- Increases script growth and supports value-based care initiatives
EnlivenHealth’s Personalized Communications platform empowers pharmacy teams to elevate the patient experience while achieving measurable gains in workflow efficiency and clinical performance.