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EnlivenHealth: Automating Patient Engagement to Improve Outcomes

EnlivenHealth’s Personalized Communications solution is a data-driven patient engagement platform designed to help pharmacies automate communication, increase medication adherence, and improve overall health outcomes. Using advanced conversational technology, the solution delivers tailored, timely messages via patients’ preferred channels including SMS, email, phone calls, and chat that allows pharmacies to engage patients without requiring manual staff intervention. The platform supports 24/7 patient access through automated voice systems, enabling refill requests, prescription status checks, and other pharmacy services, all while preserving pharmacist time for clinical care.

By integrating directly with pharmacy management systems, Personalized Communications enables pharmacies to automate refill reminders, appointment scheduling, and medication adherence messaging. This helps reduce phone transfer rates, improve satisfaction scores, and increase retention by delivering a seamless and accessible experience for patients. The system’s flexibility also supports scalable clinical services, such as vaccination campaigns or wellness checks, positioning pharmacies to deliver high-value care with operational efficiency.

Key Benefits:

  • Automates patient outreach for refills, adherence, and care services
  • Reduces phone transfer rates by 15% or more, freeing up staff
  • Supports omnichannel communication: SMS, email, IVR, and chat
  • Increases script growth and supports value-based care initiatives

EnlivenHealth’s Personalized Communications platform empowers pharmacy teams to elevate the patient experience while achieving measurable gains in workflow efficiency and clinical performance.

EnlivenHealth

EnlivenHealth News & Announcements

EnlivenHealth™ provides the most proven and advanced technology solutions for intelligent patient engagement and communications. Trusted by a national network of leading pharmacies, the EnlivenHealth™ Patient Engagement Platform empowers pharmacies and health plans to significantly improve medication management, adherence and safety for their patient populations.

Our mission is to help you ensure lifelong optimal health for your patients and members, measurably improve quality scores, and strengthen business results. EnlivenHealth™ is a division of Omnicell, Inc. (NASDAQ: OMCL), a leading provider of medication management solutions and adherence tools for healthcare systems and pharmacies.

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Posted by: Lexi Cianfarani

Lexi is a Pharmacy500 Market Analyst on RXinsider’s Intelligence team. She’s passionate about using data analytics and research to uncover trends, products, and news that help inform and educate the pharmacy market.

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