Pharmaceutical returns are a routine yet highly regulated aspect of pharmacy operations, and choosing the right returns partner can have a meaningful impact on compliance, workflow efficiency, and cash flow. Pharma Logistics offers two pharmaceutical returns service models: Box and Ship and Onsite Services. Both models are designed to meet the varied needs of pharmacies across sectors, including retail, hospital, government, and closed-door facilities.
The Box and Ship service is a self-directed, on-demand solution ideal for facilities that prefer to limit outside vendor visits. With this model, pharmacies handle the packing and shipping of expired or unused medications, and Pharma Logistics provides everything needed to stay compliant and efficient, including:
- Prepaid shipping labels
- Tamper-proof bags
- DEA 222 request forms
In situations where timing or other specific needs are a concern, Onsite Services may be the preferred option. In this model, a Pharma Logistics field service representative visits your location to manage the entire process, including DEA paperwork and return preparation. This hands-on service not only reduces administrative burden but also ensures full regulatory compliance
After your shipment arrives, Pharma Logistics processes the return and issues a closing statement. You can select either the Traditional Credit Program or the Rapid Credit Program, which expedites reimbursement by issuing credits within 14 days of receipt. Both service models are supported by a real-time Client Portal, which provides 24/7 access to transaction tracking.
By offering flexible, compliant, and efficient return solutions tailored to diverse pharmacy needs, Pharma Logistics empowers pharmacies to streamline operations, maintain regulatory integrity, and optimize financial recovery.
