The Great Divide
In far too many organizations, the relationship between Quality and Operations feels like a constant tug-of-war. Operations is measured on output. How many batches are released? What are the cycle times? Is the delivery on time? Quality is measured on compliance. Are deviations closed? What are the audit findings? How is our regulatory readiness? When these goals conflict, it creates friction. Operations may see Quality as a roadblock, meanwhile Quality may think Operations is cutting corners. This isn’t just inefficient; it’s a direct risk to product quality and patient safety. Read More >
