Ask almost any pharmacist what slows quality work down, and the answer is rarely a lack of effort or intent. What comes up instead is something far more familiar: Too many systems. Too many logins. Too many places where important information lives.

Portal fatigue is not a buzzword or a passing complaint. It is the day to day reality of pharmacy teams managing quality measures and improvement in healthcare. Over time, it has become one of the biggest barriers to consistent performance and engagement across value based care programs.

Most pharmacies did not plan for this level of complexity because it happened gradually. A portal for star ratings reporting. Another system for adherence. Separate healthcare reporting software for immunizations, payer submissions, and documentation. Each tool solved a real problem at the time. Together, they created a bigger one. Read More >