Statistics indicate that up to 70% of all preventable outpatient readmissions are due to prescription non-compliance. Which is why retail pharmacies that effectively improve outpatient medication compliance, post-discharge, can have a profound impact on outcomes. 

To help hospitals maximize outpatient outcomes, ProxsysRx’s pharmacies offer hospitals a post-discharge follow-up calling program with multiple steps, including: 

1) Assistance in making any necessary appointments 

2) Thoroughly discussing prescription protocols, to ensure patients and their caregivers understand their own responsibilities, and 

3) Ensuring there are no potential interactions with patients’ existing medications. At ProxsysRx, our program calls for ten “touches” during the first 30 days post-discharge.

Some studies have shown that patients receiving discharge phone calls are 23% less likely to be readmitted within 30 days of discharge. At the same time, results can be much higher. For instance, in a single Mississippi-based health system, ProxsysRx’s outpatient pharmacy filled over 18,000 discharge prescriptions — while managing patient follow-up — in its first 12 months of service. During that time, the hospital’s medication-related readmissions decreased 79%.

How Can ProxsysRx Benefit Your Patient-Tracking Goals?

There are so many ways to implement effective patient follow-up programs. For more information, contact Howard Hall. C: 205.588.0946 | howard.hall@proxsysrx.com