We recognize that Specialty Care Coordinators play a critical role in ensuring the patient receives their specialty medication in a timely and efficient manner. In ePostRx™ they have the information they need readily accessible to provide outstanding customer service to the patient.
This includes:
• Auto generation of Unable to Contact Letters based on the number of attempts and/or ability to reach patients.
• Confirming and documenting the Need by Date for delivery of the medication.
• Patient Assistance Program (PAP) information.
• The ability to capture and process payment information.
• Co-pay information.
