LifeFile’s IVR Facilitates Patient Access and Simplifies Pharmacy Operations
LifeFile’s IVR is a powerful solution that facilitates patient access and simplifies pharmacy operations. Complete integration allows for greater efficiency, no 3rd parties are needed. Details include:
• Automatic capture and routing of patient refill orders
• Automatic reporting of prescription processing status
• Capture of patient’s shipping and billing preferences
• Call routing to customer service representatives during working hours
• Capture and permanent storage of patient’s voice mail messages
• Call workflow choices for business and non-business hours.
