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5 Steps for Engaging your Pharmacy Team for a Successful Adherence Program


When it comes to offering a successful adherence program, it is important to position a team to deliver quality service to your community.  First, it is essential to hire team members that share your pharmacy’s core values.  Next, you must create an environment where they can advance and grow their skills.

With this in mind, there are 5 fool-proof steps to engaging your team to develop an adherence program that is both sustainable and scalable.


Choosing the right person to lead your adherence program is one of the most crucial steps in the process.  The ideal candidate will need to be your star technician.  The person who has proven they can take on new tasks and take ownership of their role and responsibilities while maintaining a positive attitude.  You may eventually add more members to the team, but it is critical to have a leader.


If done correctly, your Medication Adherence Program will simplify and improve daily workflow in your pharmacy.  It is essential to structure it to allow for future growth. Coaching from someone with experience is important.  Medicine-On-Time employs Certified Pharmacy Technicians who onboard, train, and support your star technician and the rest of your team.


“Treat employees like they make a difference and they will”.  This quote by Jim Goodnight, CEO of SAS is true.  Give your star technician the tools they need and the opportunity to carve their own path.  With Medicine-On-Time, they have a support team to fall back on when they need guidance


Setting an attainable goal will motivate your star technician.  Do you want to focus on improving quality measures and mitigating DIR fees?  Is it your goal to begin servicing the 20 bed Assisted Living Facility down the street?  Set a goal and a timeline along with a monetary reward.  If your star technician helps you add to your bottom line, you can afford to add to theirs.  Ask about Medicine-On-Time’s Star Technician program to help you get started.


Once the foundation has been built for your program, sit down with your star technician and discuss growth opportunities.  What avenues are going to add revenue to your business?  Will you begin marketing to community members?  Engaging physicians?  Meeting with facilities?  Medicine-On-Time recommends starting with your existing patients and expanding from there. Once you have a good handle on the program, determine the next direction and the resources needed.  Medicine-On-Time can provide the marketing assistance and coaching you need to grow.

Final Thoughts:

Helping your staff grow their skills is one of the most important things you can do to keep your business running smoothly and profitably.  Having a partnership to support you in areas where you need assistance will make it easier.  Contact Medicine-On-Time for questions about the products and services we offer.

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