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Protecting Your Pharmacy Staff from Verbally Abusive Customers

Dealing with verbally abusive customers can be challenging, but there are several strategies that can help you handle the situation effectively:

Remain calm and composed.

It’s important to remain calm and composed, even when the customer is being abusive. This will help you to think clearly and respond in a professional manner.


Listen to the customer and try to understand their perspective. This will help to defuse the situation and may also help you to identify the underlying cause of the abuse. Don’t try to interrupt the person or talk over them. This will only make the customer angrier. Let the person vent and finish what they want to say before you respond. Read more >

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