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QS/1® Launches Nationwide Hardware Support Service

(Spartanburg, S.C., June 26, 2019) – QS/1, the premiere pharmacy operating system provider and innovator, has announced a new agreement with Ricoh USA, Inc.® to enhance its end-to-end Hardware Maintenance support, extending its on-site support coverage nationally. The change will increase QS/1’s hardware support personnel to nearly 1,000 allowing expedited service to its customers for all hardware-related matters, from servers to cables and everything in between.

“We saw this partnership as a game-changer and opportunity to add even more value for our Hardware Maintenance customers,” said Kevin P. Welch, President QS/1. “And, we expect this to result in a substantial cost reduction for our on-site Hardware Maintenance customers.”

The significant increase in our Hardware Maintenance support team means QS/1 can provide same-day, on-site technicians no matter where customers are located in the continental United States. The upgraded service offerings will go into effect in August, and current customers can expect no change in how they interact with their QS/1 Client Services, Sales, or Account Management teams.

About QS/1

QS/1 is the premiere pharmacy partner in the ever-changing and dynamic healthcare marketplace. With a customer-centric approach, QS/1 offers software solutions helping community, chain, hospital outpatient pharmacies, and HME businesses remain relevant, profitable, proficient, and successful through technology. QS/1 is the only vendor with an integrated suite of products, including Point-of-Sale, IVR, document management, mobile refills, delivery apps, built-in prescription synchronization, and HME documentation. QS/1 is part of Smith TechnologiesTM, LLC, a subsidiary of the J M Smith Corporation®, one of the largest privately held companies in South Carolina. For additional information about QS/1 and the products and services it provides, visit or call 800.231.7776.

About Ricoh USA

Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD). For further information, please visit

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