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United Health Services (UHS) Implements Innovation’s Pharmacy Automation at UHS Retail Pharmacy, Summit Building, Binghamton General Hospital

United Health Services (UHS) Implements Innovation’s Pharmacy Automation at UHS Retail Pharmacy, Summit Building, Binghamton General Hospital

UHS extends use of automation leader’s technology to four outpatient pharmacies throughout Upstate New York

Innovation, makers of PharmASSIST® pharmacy automation solutions, today announced that United Health Services (UHS) has implemented the firm’s PharmASSIST Symphony+ workflow and dispensing technology at their newly opened UHS Retail Pharmacy, Summit Building, Binghamton General in Binghamton, NY. UHS now has four outpatient pharmacies using Innovation’s PharmASSIST pharmacy automation and workflow platform; two sites with robotic dispensing systems and two with cabinet-based dispensing automation.

“With the opening of the UHS Retail Pharmacy, our plan was to match our outpatient pharmacy services across both our hospital sites so we would provide the same standard of care to all our patients,” said William Waldron, director Pharmacy Community Practice at UHS. “Given our strong collaborative relationship with Innovation and how their technologies have helped us achieve enhanced workflows, patient safety, and other efficiencies, it made perfect sense to move forward with their automation at UHS Binghamton General.

”With multiple pharmacy sites (Binghamton General, Wilson Place/Johnson City, Delaware Valley/Walton, and Vestal) using Innovation’s PharmASSIST Symphony workflow and operations management platform, UHS believes it has positioned their pharmacists to optimize medication management across the continuum of care.

According to Waldron, “The technology frees up valuable staff time, enabling them to better manage various tasks in a “hybrid” model approach to retail pharmacy offering many different services.” He added, “The workflow hub also helps our sites gain complete transparency on all prescription statuses from prescription initiation through patient pickup. This is invaluable to us due to our offering various types of prescription filling services.”

About UHS

UHS is a locally owned, not-for-profit hospital and healthcare system serving Greater Binghamton and surrounding counties. Founded in 1981, UHS provides a full range of medical, surgical, rehabilitative and long-term care services throughout New York’s Southern Tier. For more information, visit

About Innovation

Innovation is the leading provider of Pharmacy Intelligence™ and high-volume pharmacy automation to the retail, hospital, government, and mail order pharmacy markets. Our PharmASSIST family of pharmacy automation and process optimization solutions enable all types of pharmacies to increase operational efficiency, enhance patient safety, and provide a higher quality of patient care. For more information, visit


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