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VUCA Health and Innovation Partner to Provide Digital Patient Education to Pharmacy Patients

Pharmacy technology leaders team up to help bolster industry’s patient safety and health literacy efforts

Lake Mary, FL – (March 13, 2020) – VUCA Health and Innovation today announced they have partnered on an initiative to offer digital patient education as a more effective patient safety and health literacy component of prescription fulfillment for pharmacy patients. Innovation, the market-leading provider of high-volume pharmacy automation technology and software solutions to the retail, hospital, federal health care, and mail order pharmacy markets, has integrated VUCA Health’s MedsOnCue with their PharmASSIST Symphony® workflow and operations management platform.

VUCA Health has created the industry’s largest library of medication education videos. Their eco-friendly solution aims to address low health literacy while also helping pharmacies save on costs associated with providing medication information normally given on paper. With MedsOnCue, pharmacies provide their patients with access to information about their medication through a QR code printed on their prescription bottle. Patients can also access a short video about their prescription and even view a high-resolution image of their medication.

Innovation’s PharmASSIST Symphony platform serves as the hub of their customer’s central fill and mail order pharmacies’ entire prescription fulfillment process, providing intelligent demand management, streamlined workflow, and in-depth quality control. As the long-time pharmacy automation partner of the U.S. Air Force, Innovation plans to implement MedsOnCue at all Air Force base pharmacies worldwide and to other Defense Health Agency (DHA) medical facilities that use Symphony. Additionally, Innovation will offer MedsOnCue to their wide range of retail, mail order, and hospital/health system customers.

“With patient safety top of mind, we believe aligning with VUCA Health to help expand the use of digital patient education is a positive step forward for the industry’s high-volume pharmacies,” said Marvin Richardson, co-president, Innovation. “Additionally, as patients start to demand digital education over traditional paper, we provide a forward-thinking solution to our customers to help them meet this growing consumer demand.”

“Aligning with organizations that always have the patient experience in mind is a key focus for us at VUCA Health,” said Richard Waithe, PharmD, president, VUCA Health. “As Innovation continues to set new standards for scaling high-volume pharmacy operations, we’re happy to join them on their mission to help pharmacies optimize outcomes.”

About Innovation
Innovation is the leading provider of Pharmacy Intelligence™ and high-volume pharmacy automation to the retail, hospital, government, and mail order pharmacy markets. Our PharmASSIST® family of pharmacy automation and Symphony® software process optimization solutions enable all types of pharmacies to increase operational efficiency, enhance patient safety, and provide a higher quality of patient care. For more information, visit

About VUCA Health
VUCA Health provides a gateway to patient engagement that serves as an on-demand extension of pharmacists and other healthcare providers. They have built the largest library of medication education videos, available in both English and Spanish, that can integrate into websites, mobile apps, and patient portals. Learn more at and connect on Twitter, Facebook, and Instagram @VUCAhealth.

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