Maybe a senior doesn’t want a text regarding their prescriptions. However, perhaps the new mom wants a text. Communicating with your customers can either annoy them or endear them to your brand. The goal is always the latter, which is why the pharmacy staff benefits from flexibility in setting notifications according to preferences.
In June 2020, CareServices LLC launched TracRx, a new pharmacy portal that can win over customers because you choose:
• Who receives order notifications.
• What method to notify customers.
• What type of notifications each person should receive.
This new system allows for seamlessness from initial order placement through point of delivery (POD). Only TracRx provides updates on medication status and analyzes pharmacy utilization in a single place. The portal’s dashboard provides real-time visibility into the order fulfillment process while eliminating guesswork to save significant time and resources.
Survey results conclude that 50 percent of TracRx users have experienced relief in work effort, and more than 75 percent enjoy the system’s enhanced notifications.
MedCallRx provides backup pharmacy services to support long-term care pharmacies in providing emergency and after hours care. We ensure that medications are delivered quickly and cost effectively to get patients the care they need.
Marti Jones brings more than 20 years of integrated communications experience from world-renowned organizations. Marti’s career has grown from raising awareness and funds for the American Red Cross before and after 9/11 to leading strategy for brands such as Mayo Clinic, Duke Health, and M Health Fairview, which included communications for change management and COVID-19. Marti's messaging portfolios are supported by her academic background and proven methodology, as she taught writing at the University of Minnesota and honed her craft at UnitedHealth, UCare, and RXinsider, Revel Health and Hill and Knowlton. Marti received her master’s degree in public affairs and administration from George Washington University and Bachelor of Arts degrees in communications and psychology from Augustana University.
