Sendkey, developed by Keycentrix, is an advanced patient communication platform designed to unify and automate how pharmacies connect with patients. The platform integrates text, fax, voice, and email into a single interface, eliminating communication silos and enabling real-time interaction while maintaining full compliance with patient privacy and opt-out regulations.
Sendkey is more than a messaging tool; it’s a workflow automation engine built to enhance efficiency across specialty, infusion, retail, and mail-order operations. Through its intelligent rule engine, Sendkey can trigger automated refill campaigns, send personalized reminders, and deliver instant notifications when prescriptions are ready for pickup or delivery. The system also supports two-way messaging, allowing patients to confirm refills, request updates, or modify orders via SMS, with all communication securely stored in their customer record.
Additional features like local campaign tools, integrated IVR support, and 24/7 patient access give pharmacies the flexibility to manage engagement at scale. Pharmacies can launch targeted health campaigns, schedule reminders, and use automated workflows to reduce manual communication burdens.
Key Features:
- Centralized queue-based inbox for all SMS and fax communications.
- Automated notifications to patients reduce phone time.
- Paperless document intake and routing to reduce manual filing.
- Business-rule triggers integrated into existing workflows.
- More time for high-value tasks, less administrative burden.
Ultimately, Sendkey helps pharmacies strengthen patient relationships, minimize missed pickups, and streamline operations, delivering an optimized communication strategy.
