Webinar Details:
- Topic: Communication Under Pressure: Self-Assessment and De-escalation
- Date/Time: Thursday, July 17, 12 p.m. CST / 1 p.m. EST
- This webinar is free and accredited for 1 hour of dental or pharmacy continuing education.
- Speakers: Julie Goldberg, DDS; Dental Risk Management Consultant
Alison VanOtterloo, CPA, CPCU, Are, CIC, CIA, AIAF, Macc; Senior Vice President, Underwriting & Risk Management
Learning Objectives:
- Identify common high-risk interaction scenarios that present in coordination with patients and/or colleagues.
- Identify and assess key components of your emotional intelligence to recognize how your emotions influence communication under pressure.
- Define clear communication goals and desired outcomes before engaging in difficult or emotionally charged discussions.
- Implement effective de-escalation strategies that align with your communication objectives while maintaining emotional composure and empathy.
- Discuss how documentation of challenging interactions may assist in mitigating risk as it relates to professional liability or employee-related liability claims.
