In specialty pharmacy, the value of patient engagement and access cannot be overstated. For example, every delay in prior authorization (PA) and every affordability barrier contributes to patient abandonment and lost therapy starts. Patient engagement and access issues can become operational drag and revenue leakage—showing up as abandonment, delayed starts, increased call volume, rebilling, and bad debt. Identifying and removing these friction points enables specialty pharmacies to strengthen each step of the patient journey. Read More >
