Executive Summary
Maintenance of mobile workstations used by nurses, physicians, and technicians is a major and ongoing challenge for hospitals —particularly at scale, when cart fleet sizes can number in the hundreds, or thousands. The following case study centers around a California-based hospital where the implementation of a more robust preventive maintenance (PM) schedule through TouchPoint Medical significantly improved operational efficiency, reduced IT helpdesk tickets, and enhanced patient care.
To address unpredictable outages, downtime and other service issues, the hospital transitioned to a scheduled quarterly PM regimen. This strategy consisted of on-site service visits by TouchPoint Medical’s qualified technicians, who conducted thorough inspections of the entire fleet, diagnosed unreported issues, completed necessary repairs, and ensured each workstation on wheels (WOW) was updated to manufacturer specifications. Hospital administrators reported a measurable decrease in cart-related helpdesk tickets, quicker repair turnaround times, and an overall reduction in service interruptions and downtime. Looking ahead, TouchPoint Medical’s introduction of WOW tracking tools will further improve cart management and address the common issue of “missing” carts. This case study underscores the importance of frequent and proactive maintenance in busy, changing, and growing healthcare settings to achieve more efficient resource allocation, greater staff morale, and improved patient satisfaction. Read more >
